Privacy Policy

Privacy Policy of Building Better Agents, LLC

Last Updated on December 3th, 2020

We at Building Better Agents, LLC respect your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any revised Privacy Policy changes by your continued use of our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT

We collect various information from you when you visit our website, make purchases, or interact with us on social media. By accepting this Privacy Policy, you are explicitly consenting to our collection of the data described below, our use of the data, the processing of this data, and our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

Personal Data. Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Derivative Data. Derivative data is information that our servers automatically collect about you when you access our websites, such as your IP address, browser type, the dates and times you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, phone number, country of origin, and other interactions with our application.

Financial Data. Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to purchase, order, return or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, WooCommerce, Stripe, or Paypal. You should review these processors’ Privacy Policy to determine how they use, disclose, and protect your financial data. We accept no responsibility for the validity or stated privacy policy of either Stripe or PayPal, and merely provide them to You as a courtesy.

Social Networking Data. We may access personal information from social networking sites; and apps, including Facebook, Instagram, Linked-in, Twitter, Snapchat, or other social networking sites or apps not explicitly named here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile Device Data. If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Other data. On occasion, you may give us additional data to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information, and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

Collection of Data
Our site uses technologies of third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, [NextRoll/these partners] collect information about your activity on our site(s) to enable us to:
Measure and analyze traffic and browsing activity on our site(s);
Show advertisements for our products and/or services to you on third-party sites;
Measure and analyze the performance of our advertising campaigns;
Cross-Device

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with [NextRoll/ our advertising partners]. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by [NextRoll/our partner] and their cross-device capabilities, please refer to NextRoll’s Privacy Notice.

Opting-Out
Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information to serve you interest-based advertising:

HOW WE USE YOUR INFORMATION

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our Company and our websites, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app).

Specifically, we may use the information and data described above to:
Create and administer your account; and
Deliver any products or services purchased by you to you; and
Correspond with you; and
Process payments or refunds; and
Contact you about new offerings that we think you will be interested in; and
Interact with you via social media; and
Send you a newsletter or other updates about our Company or website; and
Deliver targeted advertising; and
Request feedback from you; and
Notify you of updates to our product and service offerings; and
Resolve disputes and troubleshoot any problems; and
Administer contests or giveaways; and
Generate a profile that is personalized to you, so that future interactions with our website will be more personal; and
Compile anonymous statistical data for our use or a third party’s use; and
Assist law enforcement as necessary; and
Prevent fraudulent activity on our website or mobile app; and
Analyze trends to improve our website and offerings.

WHY WE DISCLOSE YOUR INFORMATION

We may share your information with third parties in certain situations. In particular, we may share your data with third party processors as needed to serve our legitimate business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our Company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our right to protect and promote our legitimate business interests.

The following are specific reasons why we may share your information.

Third-Party Processing. We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, and customer service. We may not always disclose these third-party processors if not required by law.

By Law. We may share your data as required by law or respond to legal process, including a subpoena, or as necessary to protect others’ rights, property, and safety. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company. We may use your information to protect our Company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or exercise or defend against legal claims.

Third-Party Partners. To provide our services and administer our rewards and promotional programs, we may share your information (excluding Financial Data) with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs. With your permission, third-party applications or services may access your Personal Information. We use standard OAuth (open authorization) to permit you to share your Personal Information with other websites and services, such as Facebook and Twitter (e.g., when you agree to a pop-up requesting you to allow another application to access your account information). We also use OAuth to allow us to share information about you that is stored by us without sharing your security credentials.

We may also employ other companies and individuals to perform functions on our behalf. Examples may include providing technical assistance, order fulfillment, customer services, and marketing assistance. These other companies will have access to your data only as necessary to perform their functions and to the extent permitted by law.

Additionally, we may disclose your information to certain third parties (as listed on our website) to enable them to contact you so that they can offer you relevant goods and services.

Advertisers. We may use third-party advertising companies to run and manage our ads, to produce ads that appear when you visit our Websites or mobile apps. These companies may use information about your visit to our website and other websites that are contained in web cookies (as described below) to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Other Third Parties. We may share information with advertisers, investors, or other third parties to conduct general business analysis. If we do so, we will make reasonable efforts to inform You if required by law.

Sale or Bankruptcy. If our Company is sold, goes out of business, or enters bankruptcy, your information may be an asset that is transferred to a third party successor. Such a successor is not bound by our Privacy Policy and may have its own. You will be notified in the event our Company is sold, goes out of business, or enters bankruptcy.

Interaction with others. Suppose you interact with others on our website or mobile apps, such as participating in a group chat or an online group course. In that case, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our websites, such as prior comments or posts.

Online postings. When you post online, your posts may be viewed by others, and we may distribute your comments outside the website.

External Links. Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our web page, we do not regularly monitor these third parties’ websites. We are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.

Other purposes. We may disclose your personal data as necessary to comply with any legal obligation or protect your interests or the vital interests of others or our Company.

TRACKING TECHNOLOGIES

Cookies, Log Files, and Web Beacons. Like many other Web sites, we make use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track users’ movement around the site, and gather demographic information. IP addresses and other such information are not linked to any personally identifiable information.

We also use cookies – small text files sent to us by your computer – and web beacons to store certain information. We may use cookies to authenticate your identity, determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of our website and services’ performance. For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. We use cookies that are not specific to your account but unique enough to analyze general trends and use and customize your interaction with our website.

Most browsers are set to accept cookies by default. In addition, when you first encounter our website, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies? By using our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this Policy.

We may also use third-party software to post advertisements on our website or mobile app to oversee marketing or email campaigns or manage other company initiatives. This third-party software may use cookies or similar tracking technology. We have no control over these third parties or their use of cookies. For more information on opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

WEBSITE ANALYTICS

We may partner with third party analytic companies, including Google Analytics and Facebook Pixel. The analytic companies may also use cookies or other tracking technologies to analyze visitors’ use of our website or mobile app to determine the content’s popularity and better understand online activity. We do not transfer personal information to these third-party vendors. However, to access our website, you must consent to collecting and using your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if you have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

PROCESSING YOUR INFORMATION

For the most part, we do not process your information in-house but give it to third party processors for processing. For example, when PayPal takes your payment information, they are a third party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third party processor, as we cannot perform these functions. More detail on third party processing is provided below.

However, we may, from time to time, process your data internally. The legal basis for this processing is your consent to the processing and our need to conduct our legitimate business interests. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our Company, our customers (including you), and any third parties. We may process the following data:

Data associated with your accounts, such as your name, address, email address, and payment information.

Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website, and what you viewed.

Data related to your personal profile, such as your name, address, profile picture, interests, hobbies, or employment details.

Data that you provide us in the course of using our services.

Data that you post on our website, such as comments or responses to blogs.

Data that you submit to us when you inquire our website or offerings.

Data related to your transactions with us, including your purchase of our goods or services. This information may include contact details and payment information.

Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.

Data that you submit to us via correspondence, such as when you email us with questions.

Any other data identified in this Policy, to comply with our legal obligations, or to protect you or any other natural person’s vital interests.

INTERNATIONAL DATA

Our website is hosted by servers located in the U.S. Therefore, if you reside in the European Union, some of your data will be transferred internationally to those servers. Transfers will be protected by appropriate safeguards, namely the EU-US Privacy Shield. More information on the Privacy Shield can be found at https://www.privacyshield.gov/welcome.

We use website hosting servers and third party processors located in the United States and Canada, which have received an Adequacy Determination from the European Commission, meaning that appropriate safeguards are in place to protect data once transferred to that country.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely to maintain your account unless you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer needed for any of the purposes listed above will be permanently deleted.

You may request that we delete your data at any time. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to directly contact those third parties. You may request from us a list of all third parties to whom we have transmitted your data.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted security standards to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee the complete security of any information you transmit to us.

By Consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you of promptly any known breach of our security systems or your data which might expose you to serious risk.

CHILDREN

This website or mobile app is not designed for use by children under age 16, and we do not knowingly solicit personal data from anyone under age 16. If you are under age 16, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 16, please contact us to delete that data.

YOUR RIGHTS

You have certain rights concerning your personal data, as outlined below. Note that we may charge you a reasonable fee for actions you ask us to take concerning your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action concerning the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law. To exercise any of the rights outlined below, please contact us at hello@buildingbetter.wpengine.com.

Update Account Information. You have the right to update, change, or delete any information you have provided to us.

Confirm Personal Data and Its Use. You have the right to request that we confirm what data we hold about you and its purposes. You also have the right to confirm whether we process your data or deliver your data to third party processors and for what purposes. We will supply you with copies of your personal data unless doing so would affect others’ rights and freedoms.

Change Consent. You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, and you may not have full access to our website.

Request a Copy of Data. You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer Your Data. You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.

Delete All Data. You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in the termination of your account with us, and you may have limited or no use of our website.

Emails And Communications. You may opt-out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at hello@buildingbetter.wpengine.com.

Marketing Communications. You may opt-out of receiving any third party marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at hello@buildingbetter.wpengine.com.

Processing. In some circumstances, you may restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data. Still, we will not pass it on to third party processors without your consent or as necessary to comply with legal obligations or protect your rights or those of others or our Company. In addition, you may opt-out of any processing of your data altogether. Note, however, that doing so may result in your account’s termination and loss of access to our website.

Complaints. You have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.

CALIFORNIA PRIVACY RIGHTS

The State of California has established its own unique regulations that apply to California residents. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed below.

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.

If you are a California Resident,

NEWSLETTER PRIVACY

We offer you the opportunity to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, your name and email. You will have an opportunity to unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through Facebook ads or Google Pay Per Click marketing campaigns. We do not ever sell your information to third parties.

SEVERABILITY

If any part of these Terms, Conditions, and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

ENTIRE AGREEMENT

The information contained herein constitutes the entire agreement between site users and our Company relating to this website’s use.

LAW AND JURISDICTION

These Terms, Conditions, and Privacy Policy are governed by and construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subjected to such laws.

Miscellaneous

Contact. If you have any questions about any term of this Privacy Policy, please contact us at hello@buildingbetter.wpengine.com.