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Terms and Conditions

Terms and Conditions of Use of Building Better Agents, LLC

Last Updated on December 3th, 2020

Notice: These Terms and Conditions of Use are legally binding. It is your responsibility to read these Terms and Conditions of Use carefully before purchasing, to use, or accessing any of our products, including online courses. These Terms and Conditions apply to all Building Better Agents, LLC products, courses or services, including The Agent Academy.

Terms and Purchaser Agreement

All programs, products, courses, or services are owned and provided by Building Better Agents, LLC (“Company” or “we” or “us” or “our”). The term “you” or “your” refers to any user or purchaser of said program(s), product(s), course(s), or service(s) (the “Academy”). These Terms and Conditions of Use (“Terms”) govern and define how you are allowed to use and access the Company’s Academy. We reserve the right to update and change these Terms and update them accordingly with the ‘date last updated’ at the top of this page.

You are legally bound to these Terms whether or not you have read them. If you do not agree with any of our Terms, please email us at hello@buildingbetter.wpengine.com , and we will make reasonable efforts to remove your name, email, and access to our Academy and website(s).

Your Academy Use and Consent

When you purchased the Academy from us, you received a reasonable notice that these Terms existed. By moving forward with your purchase of the Academy and further access to the Academy, you agreed and continue to agree to abide by these Terms as well as any disclaimers and privacy disclosures contained in these Terms. You agree you are at least 18 years old or of legal age in your applicable jurisdiction to access the Academy. Access to our Academy and related materials by a minor is a violation of use, and we reserve the right to terminate your access if such an issue is discovered.

License(s)

Limited License. Subject to and in accordance with these Terms and other guidelines or instructions we include in the Academy, we grant you a limited, non-transferable, non-sublicensable, non-exclusive, revocable license (“License”) to make individual use of the Academy, including any courses purchased by you. Your purchase of the Academy only entitles you to view the Academy in accordance with the foregoing License, and is not a purchase of the software or content constituting or included in the Academy. More specifically, unless explicitly authorized in these Terms or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Academy. You may, however, from time to time, download and/or print one copy of the individual pages of the Academy for your individual use, provided that you keep intact all copyright and other proprietary notices.

The License is for individual use. You may not assign or transfer any of your rights or obligations under this Section, or these Terms to any person or entity, and any attempt to do so is void.
We reserve the right to terminate your access to the Academy at any time if we find that you have violated these Terms. We will make every attempt to notify you of any violation of these Terms and give you an opportunity to remedy the violation. However, if you fail to remedy the violation or continue to Violate the Terms, we will terminate your access to the Academy with no refund of fees.

Fees and Refunds

Fees. Fees for the Academy are set forth on the Website. We reserve the right to change Academy Fees at any time.

Refunds. We want you to be satisfied with your purchase, but we also want you to give your best effort to apply all of the strategies within the Academy. We offer a 30-day refund period for purchases of the Academy. However, to qualify for a refund, you must submit proof (as detailed below) that you did the work in the Academy and it did not work for you.

If you decide your purchase was not the right decision for you or your business, within 30 days of enrollment, contact our support team at hello@buildingbetter.wpengine.com and let us know you’d like a refund by the 30th day at 11:59 CST. You must include your coursework with your request for a refund. If you request a refund and do not include your coursework by the 30th day, you will not be granted a refund. All refunds are discretionary as determined by Building Better Agents, LLC.

The work that you need to submit with your request for a refund includes ALL of the following items:
+ Proof of completed course workbook;
+ Completed course challenges including screenshots of social media postings (in accordance with coursework);
+ A live link to your website or fan page that shows consistent posting;
+ Screenshot of inquiries and booking rate from the last 10 days;
+ Your response email to an initial inquiry;
+ Proof of active participation in the Academy

We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable, and you are responsible for full payment of the program’s fees regardless of whether you complete the program.

Please note: If you opted for a payment plan and you do not request a refund within 30 days, and attach the required complete coursework as outlined above, you are required by law to complete the remaining payments of your payment plan.

Recurring Payments. Suppose you have signed up for a payment plan. In that case, you hereby authorize our continued access to your financial information stored by our third party financial processing company referenced in this Agreement until your payment plan is complete, as set forth in your acceptance of the purchase terms upon checkout.

Late Payments. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Chargebacks. You agree to make every attempt to request a refund before attempting a chargeback with your financial institution. In the event of a chargeback attempt, you expressly consent to forfeit any and all of our bonuses, affiliate bonuses, or other materials afforded to you in exchange for your original purchase of our Academy. We reserve the right to present proof of your access and these Terms to the financial institution investigating the dispute.

Termination

You have the unilateral right to terminate your use and access to any of our Academy. Please send an email to hello@buildingbetter.wpengine.com to initiate this process. Termination will not excuse you of further payment. Upon confirmation of your termination, any and all outstanding balances will become immediately due and payable. Any existing balance that remains after 14 days from the date of termination will be sent to a collections agency, and you agree to be responsible for any additional charges, fees, or costs associated with such a collection effort, including but not limited to reasonable attorney’s fees and court costs.

Intellectual Property

All images, text, designs, graphics, page layout, icons, videos, logos, taglines, trademarks, and service marks are owned by and the property of Building Better Agents, LLC or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained or provided in the Academy is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including seeking financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may:
Access the Academy for your individual use (if additional members of your team need to access the Academy, you must purchase additional Academy memberships at one per each team member);
Download and/or print any Academy materials for your individual use in your business (if additional members of your team need to download and/or print any materials from the Academy, you must purchase additional Academy memberships at one per each team member);
Use our trademarks and copyrighted materials with our prior written consent and proper credit and marking, namely, citing ©Building Better Agents, LLC as the source of the materials and marking any federally registered trademarks with ® or common law trademarks with ™.

You may not:
Re-sell or trade Your access to the Academy;
Share the Academy with anyone else who has not yet purchased it or opted to receive it;
Reprint any portion of the Academy, except as set forth above and for your individual use;
Republish any of the Academy, in part or whole;
Distribute any of the materials contained in the Academy or related materials and/or communications as your own;
Reproduce and alter any part or whole of the Academy for distribution as your work;
Claim ownership or use over any of our intellectual property without our prior written consent, which includes (but is not limited to): copyrights such as Academy materials, worksheets, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines or other unique source identifiers; or trade dress including the look and feel of the Academy (and its related communications and materials);
Use our Academy or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).

Trademarks. The following are registered or pending trademarks of Building Better Agents, LLC, and You shall not use them in any way that is defamatory, confusingly similar to Our products, or in a manner that We deem otherwise inappropriate or offensive at Our discretion:

Request for Permission to Use Content. Suppose you wish to use, publish or refer to any of our content, Academy, or related materials. In that case, you must do so by requesting permission before commencing use of the same by emailing us at hellow@buildingbetter.wpengine.com. Permission is not granted until you receive such authorization in writing.

Civil and Criminal Penalties. Even though our Academy memberships are not physical property, you can be charged with theft or face civil or criminal penalties if you copy, steal, infringe, or otherwise violate these Terms. We reserve the right to prosecute infringers to the fullest extent allowed by criminal or civil statute in any jurisdiction allowed. You explicitly consent to Georgia’s jurisdiction by opting into or purchasing any Academy or accessing its related communications and/or materials.

Your Materials and Contributions. By submitting a comment, photo, video, or other material(s) onto any website or platform owned or maintained by us, including but not limited to the online software platforms that we use to distribute our Academy and related materials, you agree that we have a non-revocable, commercial license to republish your submission in whole or in part unless you explicitly state that we may not do so with said submission. You have no right to privacy by accessing our Academy or related materials, and we reserve the right to disclose your participation in the same.

Model Release. You must own the copyright to any image(s) you use in our Academy or related materials. You grant us a commercial license to any image(s) you submit to us by default, such as a Facebook profile photo or other profile/account image you voluntarily provide in accessing the Academy or that you provide voluntarily upon our request. Such a default or voluntary release of your image and likeness may be used for any reasonable future business use.

Notification of Use. We are not obligated to notify you or anyone of our use in our publications of photographs or other images that you submit to us by default or voluntarily.

Security and Assumption of Risk

Security. It is your responsibility to secure your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions of Use. We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe or Paypal. By utilizing these payment processors to gain access to the Academy, you indemnify us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.

Confidentiality. You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.

Assumption of Risk. By accessing our Academy and/or related materials, whether paid or unpaid, you assume all the risk of your access and any subsequent actions you choose to take due to the influence, information, or educational materials provided to you.

Disclaimers

General Disclaimer. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by you or others in connection with our Academy, including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits, loss of contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted time and for any other loss or damage of any kind, however, and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial, or other professionals, or if we are, during the terms of this Academy and related material(s), we are not offering our professional services, and you expressly agree we are not acting in any professional capacity, including medical, legal, financial or otherwise during the term of this Academy. This Academy is for educational and entertainment purposes only. None of the Academy or its related material(s) should be construed as medical, legal, financial advice.

Earnings Disclaimer. While we may reference specific results, outcomes, or situations on this website or its related communications, you understand and acknowledge that we make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for you as a result of these statements. You agree that you understand that individual outcomes will vary. We cannot guarantee your success merely upon access, purchase, or completion of our Academy. Any results you see are not guaranteed or typical.

Third-Party Disclaimer. You acknowledge and agree that we are not liable for any defamatory, offensive, or illegal conduct of any participant or user of our Academy, including you.

Warranties Disclaimer. WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, COURSES OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, COURSES OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, COURSES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS, WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, SERVICES, COURSES OR PROGRAM MATERIALS IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

Technology Disclaimer. We make reasonable efforts to provide you with modern, reliable technology, software, and platforms to access our Academy and related material(s). However, in the event of a technological failure, you accept and acknowledge our lack of responsibility for said failure. While we will make reasonable efforts to support you, some technical issues are far outside our control and require you to access support from a third-party provider, such as WordPress, where We host our courses.

Errors and Omissions. This website is updated regularly. While we try to make accurate statements quickly and effectively, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up-to-date. If you should see any errors or omissions and would like to let us know, please notify us at hello@buildingbetter.wpengine.com

eXp Realty Disclaimer. The views and opinions expressed on this site are those of the authors. They do not necessarily reflect any other agency, organization, employer, or Company’s official policy or position. Assumptions made in the analysis are not reflective of the position of any entity other than the author(s) – and, since we are critically-thinking human beings, these views are always subject to change, revision, and rethinking at any time. Please do not hold us to them in perpetuity. The use of or reliance upon any resource provided is a tacit acceptance that the user understands that the materials may be out of date, opinion-based, incorrect, or biased.

Safe Harbor Statement. The statements contained in this communication about our and our subsidiaries’ future performance, including, without limitation, future revenues, earnings, strategies, prospects, and all other statements that are not purely historical, are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Although we believe that our expectations are based on reasonable assumptions, we can give no assurance they will be achieved. There are a number of risks and uncertainties that could cause actual results to differ materially from the forward-looking statements made herein.

Indemnification, Limitation of Liability , and Release of Claims

Indemnification. You agree at all times to indemnify and hold harmless our Company, as well as any of our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees and expenses, arising out of or related to our Academy.

Limitation of Liability. Building Better Agents, LLC and its affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use of data or other intangible losses, resulting from or incurred in connection with your use of our Academy. We do not assume liability for any third party conduct, accidents, delays, harm, or other detrimental or adverse outcomes due to your access to our Academy and related material(s).

Dispute Resolution. You agree to notify the Company of any concerns or issues regarding the Academy and allow the Company to resolve them. Suppose you and our Company cannot resolve a dispute or potential claim by means of good-faith negotiation. In that case, you explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action. If a civil cause of actions is filed by or against the Company related to the Academy, Georgia’s laws shall apply.

Non-Disparagement. If you are found to be slandering, libeling, or otherwise disparaging our Company, Academy, or related materials, you will be immediately removed from the Academy and any related communications. We reserve the right to file a civil claim of action against you for any such damaging actions you take that materially harm our Company.

Miscellaneous

Contact. If you have any questions about any term of these Terms of Use, please contact us at hello@buildingbetter.wpengine.com.